Before Breakfast - Second Cup: How to give tough feedback

Management expert Alison Green shares how to get results and preserve the relationship Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

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Welcome to before breakfast a production of iHeartRadio.

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Good morning. This is Laura. Welcome to the before breakfast podcast. Today's tip is about how to give tough feedback this tip, like a few others in recent episodes is from management expert Allison Greens book askamanager. One of the toughest parts of managing is telling people when stuff is going wrong. No one likes to give bad news, especially if you can't then run out the door and disappear you have to show up and work with this person tomorrow and tomorrow and the next day. So what should you do green writes that because you have authority and that's a great deal of control over people's livelihoods. You have an obligation to be kind and compassionate but you need to do that while still setting a high bar for what you need and expect from your staff.

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It's a work isn't done. Well, none of you will be around for long. So here's how to handle it first as green. The kind of thing you can do for your staff members is to be really clear with them. Don't put off the conversation. Don't beat around the bush or sugarcoat what's going on? If the person doesn't come away knowing what happened there likely to keep frustrating or disappointing you and it's green notes that can have real consequences for them such as impacting their future raises promotions project assignments reputation and even tell you're in the job you owe them directness and honesty however says green your tone matters a lot. Your tone is a difference between someone walking away thinking that the conversation was tough, but he's glad you talked.

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And someone walking away thinking he now needs to go cry in the bathroom sink clear direct words kind and compassionate tone.

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After delivering your tough feedback take the approach of talking not scolding the two of you together are trying to figure out what happened and why so you can avoid it in the future. You may think of yourselves as detectives trying to piece together Clues with conscientious employees Note screen, which presumably includes everyone you went to the trouble of hiring what happened and what's going on. Maybe all you need to ask that's enough to get things back on track that said this can be complicated particularly if the other person gets upset. You need to stay calm and so green notes with particularly tough or tricky conversations. Try writing out talking points and practicing them beforehand.

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Planning ahead. She notes can help you structure your thoughts and ensure you hit key points while practicing out loud Mike feel silly. It will keep you from stumbling in the moment. You could try using your commute some morning to practice your side of the conversation. That is if you're driving by yourself, you probably don't want to do this if you're taking a train by being direct but respectful you increase the chances that your team member figures out a solution and avoids the problem from now on you also strengthen your relationship. So the two of you can do great things together in the future when good manager see problems, they solve them. That's usually the most efficient approach. So how do you give tough feedback? You can let me know at before breakfast podcast at iheartmedia.com

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In the meantime, this is Laura. Thanks for listening. And here's to making the most of our time.

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Hey everybody. I'd love to hear from you. You can send me your tips your questions or anything else. Just connect with me on Twitter Facebook and Instagram at before breakfast pod. That's be the number for then breakfast pod. You can also shoot me an email at before breakfast podcast at iheartmedia.com that before breakfast is spelled out with all the letters. Thanks so much. I look forward to staying in touch.

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Before breakfast is a production of iHeartRadio from war podcast from iHeartRadio visit the iHeartRadio app Apple podcasts or wherever you listen to your favorite shows.

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Pair with amena brown is a weekly podcast brought to you by Seneca women podcast that work at iHeartRadio. I'm your host amena Brown and each week. I'm bringing you hilarious storytelling a sofa conversation with entering the stories of black indigenous Latin X and Asian women each week. We are going to laugh consider and reflect upon the time join me as we were mined each other to access Joy effect Shane and be inspired listened to her with amena brown on the iHeartRadio app Apple podcast or whatever you get your podcast.
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